Seamless support to help you meet your business objectives

Our experienced, UK-based support teams and account managers understand the technology challenges businesses face today. We provide a comprehensive range of  IT support services which can be customised to help you meet these challenges. We then manage delivery of these services on your behalf allowing you to focus on your business.

 

The services we can provide include:

  • Outsourced Helpdesk, delivering 24/7/365 user support by phone, email and on-line portals, backed up by experienced, certified engineers working to ITIL principles.
  • Proactive management of your IT infrastructure including monitoring, patch management and preventative maintenance as well as regular health checks
  • On-site technical  support when required to resolve a problem or during peak periods so that your IT professionals can focus on your business agenda
  • IT solutions: delivering complete projects such as migrations, upgrades, virtualization and network hardening.
  • Cyber Security: a full range of security auditing solutions and support to protect network and data integrity.
  • Procurement of hardware and software

 

 

Helpdesk and Technical Support Services

Our UK based IT support services can be tailored to meet your specific requirements covering all of your IT plans and programmes.   Our helpdesks employ experienced, certified engineers based in central London, Manchester and West Drayton to maximise coverage and availability and deliver a seamless service at all times.  Standard services we offer include:

  • User helpdesks which can be accessed by phone, email or on-line portals, providing support from standard “office” hours to full  24×7 access
  • ITIL-based service management with integrated incident and problem solving capability provides a complete service to any customer location
  • First, second and third line support which can be designed to meet your requirements
  • Monitoring and management of your IT infrastructure including proactive problem resolution, vendor management and preventative maintenance
  • IT health checks and audits
  • On-site technical  support when required to resolve a problem or during peak periods
  • Planned visits by field engineers for site reviews, installs and upgrades
  • Dedicated Account Manager to ensure service design and quality meets your business objectives backed up by a comprehensive Service Level Agreement.

 

IT Solutions.

We can provide experienced IT Project Management and Engineering Resources to design and implement your technical projects.

  • Incident management
  • On site network technicians
  • Server Migrations & Virtualisation
  • Application upgrades & patch management
  • Infrastructure Relocation & Integrations
  • Office fit out including cabling & data sockets
  • End user Device Deployment
  • Virtual IT Director & strategic technology advice

Cyber Security.

The methods of cyber attack are constantly evolving.

We provide a full range of security auditing solutions and support to protect network and data integrity.

  • Penetration testing
  • Firewalls
  • Scheduled backup and monitoring
  • Business continuity
  • Anti Malware
  • Encryption
  • Two factor Authentication
  • Endpoint security

Procurement

Leverage our purchasing power. Our group provides hardware and software licences from the major IT brands.

  • Laptops
  • Servers
  • Tablets
  • Switches and routers
  • Monitors
  • Software, server and O356 licences

 

 

 

 

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